With online capabilities and electronic communications able to streamline so much of insurance administration – from initial quotes to renewals – you often hear people say maybe they don’t need a broker and can do things themselves. Until something goes wrong, that is…and the time, trauma and frustration that goes in to pursuing a claim can really show the importance of a broker’s experience, expertise…and persistence!
One of our clients says it was a situation like his recent claim that revealed the true value that comes from working with a knowledgeable and helpful broker. This client owns a holiday business in Cornwall. Good relationships with guests are the linchpin of his business – and the key to its longevity and future success.
During a recent storm, part of a roof tile came loose and crashed down on to a guest’s car. Whilst the damage was minor and thankfully only to the vehicle and not to the guest, clearly there was considerable scope here for problems: inconvenience and delay to the guest and their holiday plans, potential continuing administrative issues after the guest’s departure and the reputational risk that the guest’s “Look what happened to us on our travels” war stories did not deter any other future visitors.
As soon as the accident happened, our client contacted us and our dedicated claims team took over the case. We liaised directly with the guest from then on, keeping them informed throughout and only contacting our client to check a couple of points and organise a roof inspection. Our client did not need to keep going back to their guest about the claim and the matter was resolved rapidly and satisfactorily, with no damage to the client-guest relationship.
Our client commented: “I am confident that being with Fairweather means I have the right cover for what I need. It may not always be the cheapest but that shouldn’t be the main influencer these days. In our type of business, we need to be able to rely on the highest-quality service from our broker when any issue occurs. Accidents do happen and the way Fairweather handled this situation was brilliant. We would never get that sort of service via internet insurance, or even from most brokers.”
At Fairweather Insurance we work with people, not just policies.
Call 01753 882222 on our phone system that has no menu to navigate, only people to help you – or send an enquiry through our web site form and we will phone you back.
